FAQ

The entire Hayleen Paris collection is available for sale online on our website Hayleen-paris.fr. The article is available for purchase online as soon as the words "buy" or "order" appear.

You can also find a selection of articles in our Parisian store.

For any additional information, please contact the Hayleen Paris customer service.

In order to place your order with Hayleen Paris, add an item to your shopping cart by clicking on the "add to cart" button on the selected item's page. Be sure to indicate if necessary the size and the quantity desired. Once you have selected your items, complete your order by clicking on "my basket" and then on "proceed to payment".

Choose and fill in your payment method to finalize your order.
You will receive an order confirmation email within a few minutes. When your Hayleen Paris order is shipped, a second email will be sent to you with a tracking number to continue the delivery of your package.

For any additional information, please contact our customer service via the "Contact us" tab.

Our customer service representatives are available to help you with your order. You can contact our customer service from Tuesday to Saturday from 11am to 7pm on +33 (0)1.46.51.70.89 or +33(0)6.95.32.78.91 or via our contact form in the "contact us" tab.

The Hayleen Paris team is available to advise you when buying a fur coat by phone. It is therefore possible to validate your order together by phone. The payment by phone is secure.

Do not hesitate to contact us by phone, during our opening hours at +33 (0)6.95.32.78.91 or by e-mail contact@hayleen-paris.fr an advisor will call you back as soon as possible.

Once your transaction is completed an order confirmation will be sent to the email address you provided.

If you have not received this confirmation e-mail, please contact our customer service via the "contact us" form.

When you are ready to make a purchase

Our site Hayleen Paris is able to ship your order in France and anywhere in the world.

The carrier delivers to the address indicated on your order. We do not have the possibility to deliver to a relay point.

We do our best to process orders within 10 working days (excluding weekends and public holidays).

During busy periods (sales, end of year celebrations, black friday) please note that orders may require more time to be processed.

If you have any question(s) about your order, please contact our customer service by e-mail.

For shipments to France: when your order has been processed, it takes between 24 and 48 hours to receive your package.

For shipments to Europe: once your order has been processed, it takes between 24 and 72 hours to receive your package.

For shipments to international destinations: once your order has been processed, it takes between 3 and 5 days to receive your package.

We remind you that this period starts from the moment your order is shipped. An email will be sent to you.

We ship your order with DHL express or Colissimo.

All shipments are delivered against signature.

Yes, the company now offers payment in 3 or 4 times without charge.

This payment method is available when you buy online, but also in store.

To pay in instalments, simply go to our different payment solutions.

Follow the link to pay in instalments and follow the instructions.

This solution of payment in several times is only valid from 100€ of purchase and provided that you have a French credit card (Visa, MasterCard, American Express).

Yes, our site is 100% secure. And we have a 3D secure identity verification system.

The accepted payment methods are: all credit cards (Visa, MasterCard, Amex...).

Our women's fur shop is located at the following address: 12 rue Jean Bologne 75016 Paris.

You do not need to make an appointment, you are welcome to visit our shop in Paris.

The Hayleen Paris store is located at the following address: 12 rue Jean Bologne 75016 Paris.

If you come to the shop by car, it is easy to park in the car park located just in front of our shop "le Passy Plaza".

If you come by public transport:

- RER : " Boulainvilliers " stop

- Subway: "Passy" or "la Muette" stop.

Yes, our shop Hayleen Paris is equipped with the solution of payment in several times.

It is possible to pay in 2, 3 or 4 times without fees.

Remember to bring your ID and a French credit card.

The payment facility is possible from 100€ of purchase.

Our customer service advisors will be happy to give you personalized advice and answer your questions from Tuesday to Saturday 11:00 am - 7:00 pm.

Our shop can be reached at +33(0)1.46.51.70.89 or +33(0)6.95.32.78.91 or by mail at the following address: contact@hayleen-paris.fr