Terms of sale

Terms and Conditions
Thank you for your interest in our shop. Below you will find the general terms and conditions of sale that apply to your purchases, which aim to explain your rights. If you have any questions, please do not hesitate to contact us, we will be happy to explain them to you. We hope that your purchases will go well!

These general conditions of sale apply when you place an order with Hayleen Paris on www.hayleen-paris.fr
By accepting these general conditions of sale, you confirm that you are over 18 years old or that you have obtained the authorization of your legal representative to make any purchase. You agree to respect these terms and conditions. You also confirm that you have read the information concerning personal data, cookies and that you approve the use of this data in accordance with the privacy policy of Hayleen Paris.
We sell our products in different countries, so these terms and conditions are intended to apply worldwide. However, additional laws may apply depending on the country in which you live. We respect those applicable laws, and nothing in these terms and conditions shall be construed as limiting your rights, if the relevant laws provide you with greater rights than those set forth in the terms and conditions presented here.
By accepting these terms and conditions, you understand and agree that any order, purchase or transaction is solely between Hayleen Paris and the customer.
When you receive an order confirmation from us, it means that your order has been accepted and a purchase contract has been completed. We recommend that you keep the order confirmation for possible contact with the customer service. We may reject an order for a variety of reasons, for example if you provide incorrect personal details or if you have a history of non-payment of debts.
Until you receive this confirmation from us, you have the option to cancel your order.
We may cancel an order if the products ordered are out of stock. We will then refund any amount paid and inform you of the existence of equivalent products if these are available.
Products ordered remain our property until we have received full payment for their sale.
Customer information
You are responsible for the accuracy of the personal data you provide to us.
The prices shown on the www.hayleen-paris.fr website apply to orders placed on the www.hayleen-paris.fr website. All prices are expressed in the currency indicated on the website and include VAT where specified (however, depending on your country of residence, VAT may not apply to your purchase). Unless otherwise stated on the website, prices do not include payment or shipping costs, which are listed separately. Please also note that local fees (such as currency conversion fees, payment or credit card fees, sales taxes, customs duties, etc.) may apply, depending on local regulations in your country of residence. These costs are at your expense and will not be reimbursed by us.

Special offers
We are sensitive to offer punctually, for specific products, more favourable conditions than those indicated by the general conditions of sale, for example, with regard to the right of withdrawal or free returns. These more favourable conditions are valid only for a limited time, until the products concerned are out of stock, and can be cancelled at any time. In the event of a withdrawal, the general terms and conditions of sale will again apply in their entirety.

Shipping and delivery
Products in stock are generally supplied within the time limits indicated on the website www.hayleen-paris.fr. The estimated delivery time of an order is indicated in the description of all our products. We are not responsible for any delays in the delivery of your packages by our carrier, nor for any losses. We are not responsible for packages lost by the carrier, in case of delay for the design of your products, we will inform.
Our packages are delivered against signature. In case of absence, you could be asked to go to a specific delivery place to recover the order. You will have to go there within the time indicated in the delivery notice. If you do not collect the delivery in time, additional charges may apply and the order will be returned to us. We will return the order at the customer's expense. In the event that the carrier delivers the package to the wrong recipient, an investigation will be initiated. This loss cannot be reimbursed because the customer has refused the insurance when choosing the shipment.
Right of withdrawal
Our products are customization services. We offer you the possibility to cancel your order by notifying us by email within 12 hours from the payment of the ordered products. Beyond that, the product will be in production and we will not be able to cancel the order. If we do not receive an email back from you, we will consider that no email has been sent and that we have not been informed of the cancellation of the order. Your email must include your name, physical address, email address, order number and a description of the products you are cancelling.
When you cancel your order, we will refund the price. The refund will be made with the same payment method you used to pay for the cancelled products, unless otherwise agreed.
Warranty and complaints
The order confirmation constitutes the warranty certificate. Our warranty only covers original construction defects, and therefore does not cover defects arising pendant or after making changes to the function or appearance of the products, such as rebuilding, upgrading or any other modification to the products.
You may make claims in respect of products considered to be defective under the applicable consumer protection legislation pendant a period of 2 years (or such further period as may be provided for by the applicable Law) from receipt of the products. You must then notify us of your complaint by providing your name, physical address, email address, order number and a description of the products complained of. You must make the complaint as soon as possible after the discovery of the defect. Complaints made within two months of the discovery of the defect will no longer be considered timely.
In the case of defective products, we will refund you in accordance with the applicable consumer protection legislation and bear the cost of returning the products. We aim to issue these refunds within 30 days of receiving a complaint and identifying the need for a refund, but this may be longer depending on the nature of the product. In doing so, we strive to comply with the recommendations related to defective products issued by national consumer protection authorities. The refund will be made with the same payment method you used to pay for the order of the products concerned by the complaint, unless otherwise agreed.

Limitation of liability
Insofar as the applicable law does not mention provisions to the contrary, our liability is limited to direct damages and in no case to indirect damages, such as loss of income, etc.
Intellectual property rights
The website www.hayleen-paris.fr and its contents belong to us or to our licensors and are protected by the laws relating to intellectual property and marketing. This means that trademarks, company names, product names, images and graphics, site design, layout and information about products, services and other content may not be copied or used without our prior written permission.
We reserve the right to make errors on our website, such as errors in images or typographical errors, including errors in product descriptions or technical specifications, inaccurate pricing or incorrect information regarding the availability of a product in stock. We have the right to correct any obvious errors and to change or update the information published on the site at any time.
The images on www.hayleen-paris.fr are for illustrative purposes only and are not a guarantee of the exact number of products you may receive by placing an order, nor of the exact appearance, function or origin of the products.

Changes to the terms and conditions of sale
. We will then publish the amended terms and conditions on our website, which will only take effect once you have accepted them (either by placing a new order or by visiting the website).
Applicable law and disputes
In the event of a dispute, we endeavour to comply with any decisions made by national consumer protection authorities.
Any dispute relating to the interpretation or application of these terms and conditions of sale shall be governed by and construed in accordance with the laws of the country or state in which we conduct business and shall be subject to the non-exclusive jurisdiction of the court in which we are incorporated. "Non-exclusive jurisdiction" means that you have the ability to bring a claim against us in another country if permitted by applicable law.